I just had a customer ask me where a job was at. This was one staff member from a large company that order through us. I was able to immediately tell this person when the job was ordered, when a proof went out, and when and how it was approved. This particular job was approved online via our "emailed approval link". This allows a proof to be viewed online along with the proof form, which shows price and product details. Other options to approve a job are that we can ; post a printed proof, fax a proof, or if you are in our area you are welcome to come in to view a proof.
I was then able to advise the exact date the job was despatched from us, and at that time I did a Track and Trace on the delivery of the job to check the courier details and from there I confirmed the delivery address and the person who signed for the job. We can happily guarantee that our work will reach you by courier, no so by post, so all our jobs are sent by courier unless otherwise requested.
The client was happy. Another staff member had likely picked up the job and sent it on without letting others know. Without the information I had available through our unique PatchPro system, I would have spent far more time running around looking for the required information. It's the small things that give a business a good reputation for service. That, and our top quality business cards, our budget printing and value print options. Our letterheads, compliments slips, notepads, full colour printing and black and white printing, our quirky items such as mug printing, printing onto USB drives, lanyards, and printed candy. All these things and so much more are available online at http://www.clickprint.co.nz
There are things that are so new that they are not yet online and you will need to contact us for prices for the moment, these are ; foam hands, vinyl cut graphics and printed foiling onto pencils. As we are always adding new products, if there's something else you cannot locate, we would love to hear from you and we will do our best to to source it.
Graphic Designers and Printers! - register for Trade Pricing to supply your customers with cheap printing in the best quality available, with the excellent support that myself and others provide everyday. Simply go to http://www.theproductionhouse.co.nz and fill in the form to apply.
NOW is the time to start putting into action your pre-christmas marketing plan. Get your name out there, advertise your unique skills, products and services and bring in some valued customers now, so you will have these contacts come christmas time when they would otherwise be looking for you.
I wish you the best in business in July 2010!
